Frequently Asked Questions

What is a Virtual Assistant (VA)?

A Virtual Assistant (usually abbreviated to VA) is much the same as the traditional Executive Assistant or Personal Assistant role you still see in many offices today.

A VA, however, is usually a self-employed contractor that provides professional administrative, technical or creative assistance to clients remotely. Enabling their clients to outsource a variety of tasks.

What Skills Does a VA Have?

Virtual Assistants can come from a variety of backgrounds. Usually having spent years in their chosen niche or field in the ‘real world’ they become VAs.

We highly recommend ensuring that you speak with your VA to ensure they have knowledge and/or experience in your industry.

Does My Business Need a VA?

What business can’t use someone who is as passionate about their business succeeding as they are?

The benefits for businesses who choose to engage the services of a VA include:

  • Increased productivity
  • Reduced Operational costs
  • Flexibility
  • Scalability
What Tasks Do You Assist With?

I have worked in a variety of industries during my ‘real world’ working life giving me experiences to draw from as a VA. My standard services include;

  • General EA support
  • Operations management
  • Email and diary management
  • Client relationship tasks
  • Event and project management
  • Proofreading and editing
  • General document preparations
  • Email newsletter campaigns
  • HR and recruitment tasks
  • Social media management
  • Website design and maintenance
  • Powerpoint / Prezi presentations


How Do I Send You Tasks To Be Completed?

The simple answer is any way that works for you. Most commonly clients send their tasks to me via:

  • Google Drive
  • Email
  • Facebook Messenger
  • Trello
  • Whatsapp


Why Should I Hire You Vs An Offshore VA?

Offshore VA’s have been, and continue to provide Australian businesses with virtual support. However, as an experienced administration professional having worked in both the corporate and private sectors, I understand in detail the business climate in Australia. I work efficiently and effectively with you towards your business goals, much like we are working in the same office.

What Hours Are You Available?

We can collaborate during office hours Monday to Friday from 9 am to 5 pm. work outside of these hours can be discussed and arranged for urgent tasks.

During our discovery call, we will work out the most suitable days and times to collaborate, based on your requirements.

The office is closed on all Australian and Queensland public holidays.

When Do I Pay For My Hours?

All packages are paid in advance and are invoiced fortnightly or monthly.

Casual hours can be purchased as pre-paid packs.

What If I Don't Use My Hours?

We will work collaboratively to ensure you are getting the most out of your purchased hours.

Casual hours are valid for six months from purchase.

Where Are You Located?

I am based on the Gold Coast in Queensland.

However, I work with clients across Australia and New Zealand!

One of the many benefits of working virtually!

Do You Have Insurance?

Yes, I have Public Liability and Professional Indemnity Insurances.

Still, got a question?